FAQ – Shipping, Orders, Returns and Teamwear | SocialSports

Here you will find answers about orders, DHL shipping, delivery times, returns, sizes, club equipment, and handball camps at SocialSports.de. We are the sports and team sports shop of Hasekind UG (haftungsbeschränkt) from Osnabrück.

Shipping and Delivery

What are the shipping costs within Germany?

For orders under €90.00 in value, we normally charge €6.40 in shipping costs. For orders from €90.00 in value, we deliver within Germany free of charge. The shipping costs displayed at checkout are decisive.

How long does delivery take?

The regular delivery time for shippable goods within Germany is 4–6 days. Individually printed, embroidered, or otherwise customized items may have a different delivery time, which we indicate in the respective offer or during the ordering process.

Does SocialSports.de ship with DHL, and is there tracking?

We generally ship regular goods orders within Germany with DHL GoGreen. If tracking is available for the shipping method, you will receive the corresponding shipping information.

Does SocialSports.de also deliver abroad?

Yes, we deliver to selected countries outside Germany. The actually available delivery countries and the costs for your order are shown at checkout. Delivery times and possible import duties depend on the destination country. View shipping policy.

Can I pick up my order in Osnabrück?

If free self-collection is offered at checkout, pickup is possible after our confirmation of readiness. Pickup address: Hasekind UG (haftungsbeschränkt), Katharinenstraße 27, 49078 Osnabrück. Please do not come by without a pickup confirmation.

Orders, Products, and Returns

How do I find the right size or variant?

On the respective product page, you can select the offered colors and sizes. Availability refers to the selected variant. If you have questions about the fit or a specific size, we will help you at info@socialsports.de.

What should I do if I have questions about my order?

Please write us your order number and the affected item at info@socialsports.de. If you have questions about size or color, state the desired variant.

Can I revoke or return an item?

Consumers generally have a statutory right of withdrawal of 14 days for goods, unless a statutory exception applies. You can find the details and information on exercising it in our revocation policy. For further questions, you can reach us by email.

Clubs, Teamwear, and B2B

Can SocialSports.de equip teams and clubs?

Yes. We support clubs, schools, companies, and teams with jerseys, training clothing, club collections, and suitable equipment solutions. A personal inquiry is possible via our contact page. More about this under Club Shop and Microshop.

Are printing and embroidery possible?

Depending on the textile and project, we offer printing, embroidery, and other suitable customizations, for example, club logos, names, back numbers, and sponsor prints. We pass on the customization costs at the actual purchase price without our own markup; textile prices and, if applicable, agreed equipment conditions are calculated separately. More about jersey customization.

How can I apply for a B2B account as a company?

For companies and institutional customers, there is a B2B business account request. Individual conditions are agreed upon within the framework of the cooperation.

Sports Camps and Contact

Does SocialSports.de offer handball camps for children and youth?

Yes. We organize handball camps in the Osnabrück region in cooperation with TV Bissendorf-Holte e.V. You can find dates, age groups, and participation options in the respective camp bookings offered. If you have questions, please contact us before booking.

How can I contact SocialSports.de?

By email at info@socialsports.de or by phone at +49 176 8495 8719. Address: Hasekind UG (haftungsbeschränkt), Katharinenstraße 27, 49078 Osnabrück. Contact and advice.